Self-Directed Online Modules

Self-Directed Online Modules provide physicians with readily available information and tools to guide quality improvement. Physicians will be provided with current best practice information, implementation tools, and case studies that can be accessed as needed in the specific areas needed for each clinic.

Participation

Physicians will engage with the material at their own pace and implement practice improvement as desired. Support is available for physicians who have further questions or need additional guidance in their clinic.

Self-Directed Online Modules

MyQ offers these accessible and interactive modules to family practice learners at the pace they prefer. Participants will be provided practical tools and proven approaches to improve processes that can be customized to most practices; small, large, rural, urban, and any business model. The sessions take approximately 2 hours to complete, and includes reflection and activity time.


Module 1: Quality is My Practice

You will be provided a proven method for improving routines in your practice, and build the capacity for change so your team has the resiliency to respond and improve, as needed. Quality Is My Practice provides an overview of using the Sequence to Achieve Change to test and implement any improvements in business, operational or clinical processes.

Learning Objectives:

  • Outline the Sequence To Achieve Change, including the Model for Improvement
  • Create a clinic team to lead QI initiative(s)
  • Outline ways to negotiate roles and responsibilities within teams
  • List one or more ideas that strengthen relationships with patients through scripted communications
  • Describe one activity to promote a team-based approach to improve patient care

This one-credit-per-hour Self-Learning program meets the certification criteria of the College of Family Physicians of Canada and has been certified by the Office of Professional & Educational Development, Memorial University for up to 2 Mainpro+® credits.


Module 2: Scheduling for Success

Understand the impacts of your scheduling routines and test techniques that lead to less rework, improved satisfaction, and better outcomes. Choose the appointment method to best meet clinical needs in a patient-centered way. Scheduling for Success provides physicians and clinic staff guidance on scheduling for optimal patient and provider outcomes.

Learning Objectives:

  • List three or more benefits of relational continuity
  • Develop processes for panel identification and ongoing verification and maintenance
  • Develop an improvement approach for scheduling for continuity for in-person and virtual appointments
  • Design appointment scheduling processes for improved access to continuity
  • Develop and test strategies for improved scheduling for continuity
  • Describe measures to track your current demand for appointments for each physician
  • Describe key scheduling changes used to match supply of appointments with the demand for appointments for each physician
  • List sources of practical information when choosing and implementing appropriate visits; in-clinic, secure-messaging, phone call, or video.

This one-credit-per-hour Self-Learning program meets the certification criteria of the College of Family Physicians of Canada and has been certified by the Office of Professional & Educational Development, Memorial University for up to 2 Mainpro+® credits.